Product Support and Certification Testing

Complimentary to the software development function are the product support specialists who focus on customer support of both hardware operations and application operations. A key function of this area is the testing of software applications for Bank specific UAT and for compliance certification as required by Visa, MasterCard, Diners, American Express and China Union Pay.

The product support specialists provide product and operations training to the Customers and train–the-trainer type courses for the Customer to provide their own Merchant training.

A comprehensive Operations Guide is by this group outlining the out-of-box set-up of the terminal, communications connections and operations set-up.